Reconnection Support for Unresponsive Claimants
Rebuild trust.
Restore communication.
Keep cases moving.
When claimants go quiet, it's rarely because they "don't care." Phones change, inboxes get ignored, life gets heavy, and some claimants stop responding because they're unsure who to trust. The longer a case runs, the more common drop-off becomes—especially when everything has happened remotely.
Prestige helps firms reconnect with unresponsive claimants through respectful, structured outreach and appointment-based follow-through. We verify the best contact pathways, use a human-first approach that rebuilds rapport, and help bring claimants back into a clear next step—whether that's completing forms, scheduling a signing, or confirming updated information so the case doesn't stall.
When Claimants Go Quiet, We Bring Them Back.
When a claimant becomes unresponsive, cases slow down, deadlines get missed, and staff time gets swallowed by repeated outreach. Prestige helps firms restore contact quickly and respectfully—using a nationwide network of 280,000+ field agents across all 50 states and a structured reconnection workflow built for sensitive matters.
We don't rely on one channel. We attempt contact by phone, email, and text, verify the best contact pathways, and—when appropriate—deploy field agents to knock on the door and deliver a discreet letter prompting the claimant to reconnect with their attorney. Once contact is restored, we help move the case forward by coordinating next-step needs like intake updates, plaintiff profile forms, mobile notarization, or RON if required. Our reconnection work typically delivers a 90% success rate, and it's built to address what firms commonly face: roughly one-third of claimants become difficult to reach as a case progresses.
Most importantly: claimants don't go quiet because they don't care—they go quiet because life happens. Prepaid phone plans run out. People move. Work schedules shift. Cognitive injuries can affect memory and follow-through. Trauma can make paperwork feel overwhelming or unsafe to revisit. We approach reconnection with patience and structure—so claimants feel supported, and firms regain momentum without turning the process into a pressure campaign.
Partnership
Your team sets the rules—we match your tone, your timing, and your escalation preferences. We work like an extension of your staff, not a third-party vendor.
Partnership in Practice
Predictability
You get clear status updates, documented outcomes, and a clean handoff back to the case—so matters keep moving forward instead of stalling in limbo.
Predictability in Outcomes
Precision
We follow a structured reconnection workflow—verify contact pathways, document attempts, and execute field outreach when needed. Nothing random. Nothing sloppy.
Precision in Execution
Nationwide Field Outreach, Coordinated in One Workflow
When claimants go quiet, the difference isn't "more calls"—it's controlled, in-person reach. Prestige can deploy field agents across all 50 states at once, using a structured outreach workflow designed to restore contact respectfully and keep cases moving.
We don't rely on one channel. We coordinate phone, email, and text attempts—and when appropriate, we send a trained field agent to the address on file to make contact, deliver a message to connect with counsel, and document outcomes so your team has clarity and a clean next step.
Reconnect Workflow Capabilities
The execution support firms rely on when cases stall and timelines matter.
Multi-Channel Outreach
We reach out by phone, text, and email—using a respectful, human-first approach that rebuilds rapport.
Verified Contact Pathways
We confirm the best way to reach the claimant now—updated number, email, address, and alternate contacts when appropriate
Doorstep Contact Attempts
When digital outreach fails, we deploy field agents to knock on their door, deliver a letter, and prompt reconnection.
Appointment-Based
Follow-Through
We convert "we'll call you back" into a scheduled appointment—so the next step actually happens.
Back Into Forms &
Next Steps
Once contact is restored, we help move claimants forward—PPFs, intake follow-ups, and required case documentation.
Mobile Notary &
RON Execution Support
If the next step requires signatures or sworn documents, we coordinate Mobile Notary or RON to keep the file moving.
Personalized Professional Service
We don’t force you into a one-size-fits-all model. We tailor our support to your workflows and risk requirements, and our specialists show up like an extension of your own team in front of your clients.
Global Network
Tap into a nationwide network of vetted notaries, signing agents, and attorneys who meet enterprise-grade standards. Whether your deals are local or spread across time zones, we help you keep them moving.
Security You Can Rely On
We protect your clients' information with secure document upload, limited notary access, and controlled workflows that reduce data exposure. Background-checked notaries and clear handling standards mean your sensitive documents stay protected.
Above & Beyond
When your deal needs a Friday night signing, a holiday weekend closing, or coordination across multiple time zones, we’re built for it. We step in when timing is tight and competitors can’t deliver.
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Satisfaction Guaranteed
We guarantee you will never pay for a mistake made by one of our notaries. If an error on our side leads to re-signing documents, extra shipping, rate-lock extensions, or other related costs, we cover it—and if you’re unhappy with our service, we’ll waive our fee completely, as long as you let us know as soon as possible so we can fix it at no additional cost to you.
Trusted by Leading Law Firms, Title Companies, and
Fortune 500 Enterprises
FREQUENTLY ASKED QUESTIONS
Reconnection Support is a structured outreach service designed to help firms re-establish contact with claimants who have gone unresponsive so cases can keep moving forward.
Use it any time a claimant has missed deadlines, stopped responding, or you have doubts about whether your contact details are still valid—especially before the case stalls (or right after it does).
We use a respectful, human-first outreach sequence that may include phone calls, text, and email—then escalate to in-person doorstep attempts when appropriate and authorized by the firm.
A field agent visits the last known address, attempts contact, and may leave a professional notice/letter directing the claimant to reconnect with the firm—without discussing case details at the door.
No. Reconnection Support is designed to restore communication and rebuild trust. If you need formal service, we can coordinate Service of Process separately based on your instructions and jurisdictional requirements.
Internal link opportunity: Service of Process page
Most firms rely on repeated calls/emails. We add structure, persistence, and reach—plus the ability to deploy nationwide field agents when digital outreach fails.
Yes. We operate across all 50 states through a large field network, which allows reconnection efforts to scale quickly when you have many claimants to reach at once.
In our experience, reconnection efforts are highly effective—often around a 90% success rate depending on the data provided, timeframe, and claimant circumstances.
It’s rarely because they “don’t care.” Phones change, inboxes overflow, stress escalates, and some claimants face trauma, health issues, or unstable contact access (like prepaid phone plans) that disrupt communication.
Fast. Once we have your instructions, authorized outreach language, and contact data, we can begin outreach quickly and prioritize time-sensitive matters.
Some reconnections happen in days; others take longer if contact data is outdated or a claimant’s circumstances make them harder to reach. We keep your team updated throughout.
At minimum: claimant name(s), last known phone/email/address, matter identifiers you want referenced (if any), your approved contact language, and what “next step” you need once contact is restored.
Yes. We focus on confirming the best current phone/email/address and, when appropriate, capturing alternate contacts so the claimant stays reachable as the case progresses.
Yes. We convert “I’ll call you back” into a scheduled, appointment-based follow-through—so the next step actually happens (intake, PPF completion, signing, etc.).
Internal link opportunity: Intake Documentation Support page
Absolutely. If the next step is an intake update, identity verification, or documentation capture, we can coordinate intake support and help the firm close gaps cleanly.
Internal link opportunity: Intake Documentation Support page
Yes. If your next step is PPF completion, we can coordinate a guided appointment so forms get completed in real time—without weeks of back-and-forth.
Internal link opportunity: Plaintiff Profile Form Workflow Support page
Yes. If the next step requires sworn statements, we can coordinate the execution workflow and the appropriate notarization method based on your instructions.
Internal link opportunity: Affidavits page; U.S. Mobile Notary page; RON page
Yes. Once contact is restored, we can coordinate signing support for settlement packets and related documentation so execution stays clean and on schedule.
Internal link opportunity: Settlement Paperwork page; U.S. Mobile Notary page; RON page
Yes. When in-person notarization is required, we coordinate a Mobile Notary appointment aligned to your timeline and the claimant’s location.
Internal link opportunity: U.S. Mobile Notary page
Yes. When RON is appropriate for the document type and signer situation, we can coordinate a remote online notarization appointment to keep momentum.
Internal link opportunity: RON page
We use a calm, respectful, trauma-aware approach—no pressure tactics, no case discussion at the doorstep, and no “push past the limit.” If a claimant needs a pause, we help structure a follow-up plan.
Yes. We provide clear status updates and outcome notes so your team can track progress, understand barriers, and take the next step with confidence.
We document the outcome and follow your instructions on next steps. Some matters require a different approach, timing, or a formal/legal path handled by the firm.
Yes. By verifying contact pathways, capturing alternates when appropriate, and setting structured follow-through, you reduce repeat drop-off later in the case.
Share the claimant list, your preferred outreach language, and the outcome you need. We’ll recommend the most efficient reconnection plan and deploy the right mix of outreach and field support.
Internal link opportunity: Intake Documentation Support page; Plaintiff Profile Form Workflow Support page; Service of Process page; U.S. Mobile Notary page; RON page; Settlement Paperwork page; Affidavits page
ABOUT PRESTIGE
Our Founder & CEO
With more than 30 years’ experience as a court clerk, paralegal, notary and legal service provider, our founder Jennifer is renowned for her commitment to customer satisfaction. An expert in notarization for financial and legal paperwork, she launched Prestige to provide high-quality notary services for law firms, corporations, banks and international concerns.
Call Toll-free 844.414.9224
Email: admin@prestigeinc.com
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Our Team of Experts
280,000+ Professionals Nationwide
It’s a big number. Built over a decade. Vetted to ensure we provide only the industry’s most professional providers, with extensive track records, varied backgrounds and even language support. One thing they all share is a passion for excellence and a dedication to client service.